FAQ

How can I contact customer support?

You can contact us at service@lumeticat.com.

How long does order processing take?

Orders are typically processed within 1 to 5 business days after payment is confirmed. Processing times may vary during holidays, promotions, or high-volume periods.

How can I track my order?

If tracking is available, tracking information will be sent to the email used at checkout. Tracking updates may take time to appear after the carrier receives the package.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at service@lumeticat.com. We cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.

What should I do if my item is damaged or incorrect?

Please contact us at service@lumeticat.com with your order number and clear photos of the issue. We will review the case and assist where applicable.

Where can I find return and shipping information?

Please review our Return Policy and Shipping Policy pages for details.